Privacy statement for customers and suppliers

Because we at BrainBox like to handle the personal data of our customers and suppliers carefully and correctly, we would like to inform you in this privacy statement how we handle this data.

BrainBox is responsible for the processing of personal data as described in this privacy statement.

What data do we collect?

First of all, we report that we collect your data on the basis of our contractual relationship on the one hand and a legitimate interest on the other, as further explained in article 2. We always ensure that there is a balance between us and your interest and we only collect those data that be reasonable and not excessive.

We collect the following data: name, address, email address, telephone and/or mobile phone number, customer number, VAT number, bank account number, purchase and sales data, payment information, information about your professional activities. In addition, we collect other information necessary to provide our services.

We have obtained this data from you, via sales calls, order forms, contracts, invoices, commercial promotions, and our online platform.

If you visit our website, we ask that you also carefully read our privacy statement on the website.

Potential interests that we can meet with our services and activities are also tracked.

Why do we collect this data?

Your data is primarily used to optimize the commercial relationship between us and to correctly implement and follow up on the commitments made.

Secondly, we use your data to invite you to events, to inform you about promotions, for direct marketing purposes, and to receive newsletters.

How long do we keep this data?

We do not keep the data longer than necessary for the realization of the aforementioned purposes. As soon as your data is no longer needed, it will be deleted immediately.

To whom do we pass on your data?

We may share data with third parties (such as our IT partner) for the performance of our services. We have concluded agreements with these parties that guarantee the protection of your data.

Under no circumstances will we sell your data to third parties.

How do we secure your personal data?

We take all necessary steps to ensure the security of your personal data, physically, electronically and organisationally.

For example, we store the personal data you provide in databases, information systems and servers that are only accessible to authorized personnel or contractors who need to know this data in order to process it for us. In addition, our staff has been made aware of this privacy statement and of all applicable internal guidelines issued for the protection of your personal data. They are also obliged to respect the confidentiality of your data.

How can you contact us to exercise your rights?

You have the right to request access to your personal data free of charge at any time. You also have the right to have erroneous, inappropriate, outdated or incomplete personal data removed or corrected.

You also have the right, in certain cases, to request that we temporarily no longer use your personal data for a specific processing operation.

Finally, you have the right to object to a certain processing of your personal data.

If you no longer wish to receive e-mails or post with (personal) offers, advertising, tips and discounts, you can object to this. When you do that, you will no longer receive personalized emails or postal mailings from us.

You must send your request by e-mail to the following e-mail address:

This request must contain the following: full name, address, email address and a clear description of your request.

If you believe that we have not handled your request correctly, please contact us using the details above. If this does not produce the desired result, you have the right to submit a complaint to the Commission for the protection of privacy (Drukpersstraat 35, 1000 Brussels).